Frequently asked questions

Admission to Chankanaab, Punta Sur or the Island Museum, directly from the Fundación de Parques y Museos de Cozumel. San Gervasio is not sold online yet: you pay on arrival.

Mexican pesos (MXN). If you pay with a card from another country, your bank converts the amount to your currency. The price you see is the total: no service or payment-method fees are added.

Once your payment is confirmed, you’ll receive a receipt with a QR code by email. You can also find it under «My booking». Show it at the park’s ticket office.

No. You can enter any operating day, during park hours.

No. Purchases are non-refundable.

Chankanaab and Punta Sur, until 15:30. Island Museum, until 16:00. After that, buy for another day.

Chankanaab and Punta Sur: children 0 to 3 are free; ages 4 to 12 pay the child rate; 13 and older pay the adult rate. Island Museum: one rate from age 4; children 0 to 3 are free.

The National Plan rate is sold only at the park’s ticket office, with a valid INE voter ID and a copy for each adult. The same applies to INAPAM and student rates at the Museum. They don’t apply to online purchases.

It includes the «El Tatich» boat ride across Colombia Lagoon, departing at 12:00, 13:00 and 14:00.

No. Agencies and tour operators are accredited with the Fundación through the institutional channel. Contact us through «Partners».

reservas@cozumelparks.org, with your booking number.

Admission is from 8 in the morning to 4 in the afternoon, and the ticket office sells until 3. If you are already inside, you can stay until 5. The park is closed on Sundays, unless a Sunday opening is announced in advance.

Chankanaab means small sea. It refers to the natural lagoon inside the park.

Because it is a very distinctive inland body of water, connected to Cozumel’s subsoil and marine environment.

Yes, Chankanaab is associated with a valuable reef environment. That is why it should be enjoyed with care.

No. Corals are alive and delicate. You may observe and photograph them without touching them.

You may observe tropical fish and marine life, but it depends on the day’s natural conditions.

Visibility is usually very good, but it can change with the weather and the sea.

At 10:00 and 14:30. The schedule may vary.

This is a cultural interpretive path, with pieces inspired by Mesoamerican heritage.

They are the Christ of Chankanaab and the Virgin of Chankanaab, part of the park’s identity, visible when snorkeling and diving.

I will be happy to show you the appropriate areas and explain the safety recommendations.

Admission is from 9 in the morning to 4 in the afternoon — after 4 no one is allowed in. If you are already inside, the Navigation Museum and the Lighthouse area stay open until 5. The park is closed on Sundays, unless a Sunday opening is announced in advance.

On days when the park opens, from 9 in the morning to 5 in the afternoon. Please note that park admission closes at 4: no one may enter after that time, and only visitors already inside may climb the lighthouse.

The ecotourism park and the Nature Pathway of Cozumel Parks.

Punta Celarain Lighthouse, beach, lagoon, mangroves, wildlife, birds, crocodiles, the Navigation Museum, the geotrail and El Caracol.

Yes, there are crocodiles. They live here in the wild — please keep your distance and follow the staff's directions.

The mangrove protects the coast, shelters wildlife and captures carbon. It is not just brush.

A symbol of orientation, landscape and Cozumel’s historic relationship with the sea.

A space in the former lighthouse keeper’s house, about the evolution of navigation and lighthouses.

An interpretive experience for walking, observing wildlife and learning with a low impact.

A Maya archaeological vestige. It is named for the shells embedded in its structure and is considered a predecessor of the first lighthouses.

At 12:00, 1:00 and 2:00 in the afternoon.

We're open every day, from 8 in the morning to 4 in the afternoon. The gate on the highway closes at 3:45, since it takes about 15 minutes to reach the ticket office. If you are already inside, you can stay until 4:30.

It is the most important archaeological site in Cozumel and a key place for understanding the island’s Maya history.

Yes, historical tradition links Cozumel and San Gervasio with pilgrimage to Ixchel, but we explain it with care and respect.

It was the gateway to the sanctuary from the north. It stands on a sacbé, one of the site’s white roads.

Those white roads are called sacbés. They connected the different groups of buildings.

Because they are archaeological heritage and we must protect them so that they can be preserved.

No. We say the ancient Maya to refer to those who built these sites, but Maya culture is still alive.

Yes, following the site’s rules and avoiding actions that put its heritage at risk.

It is how Cozumel Parks recognizes San Gervasio’s historic and heritage value within the narrative of the Sacred Island.

45 minutes.

The Visitor Center has a snack bar with drinks and light food, and restrooms. There are no services or water sales inside the archaeological site: I recommend using the restroom and bringing water before entering.

The archaeological site is under the custody of INAH. Cozumel Parks manages the Visitor Center and access.

We're open from 9 in the morning to 5 in the afternoon. The Museum is closed on Mondays.

A journey through Cozumel’s origins, nature, history, culture and life today.

Yes, especially if you want to understand the island beyond the beach and learn about its identity.

Yes, there are interactive spaces — children usually enjoy them.

It connects nature, history and community in a single visit.

The building itself is history: it was one of the first hotels in Cozumel, back in the 1930s.

Yes, besides its permanent rooms it has temporary rooms for different artistic expressions.

Because the Fundación does not only manage natural spaces: it also protects and shares the island’s cultural memory.

4 hours to explore it at a relaxed pace.

We are on Avenida Rafael E. Melgar, at the corner of Calle 6 Norte: the yellow building on the waterfront. From the Fiscal Pier it is three blocks, about seven minutes on foot. We have no visitor parking.

Yes. The whole Museum is wheelchair accessible, with an elevator and an accessible restroom on each floor.