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ChankanaabOpens at 8:00 AMPunta SurOpens at 9:00 AMSan GervasioOpens at 8:00 AMIsland MuseumOpens at 9:00 AMOfficial website of Fundación de Parques y Museos de CozumelSecure payment in Mexican pesosReceipt with a QR code sent to your emailSome experiences can’t be told… they must be lived

Terms and conditions

Conditions for buying Cozumel Parks admissions online.

These terms apply to purchases made on cozumelparks.com for admissions and experiences at the parks operated by the Fundación de Parques y Museos de Cozumel, Quintana Roo: Chankanaab Park, Punta Sur Eco Park, San Gervasio Mayan Ruins and the Cozumel Island Museum. By checking the acceptance box and paying, you accept these terms and the Privacy Notice.

1. Prices and payment

  • Prices are those authorized by the Fundación and are charged in Mexican pesos (MXN). Any amount shown in another currency is for reference only: your bank converts the charge and may add its own fees.
  • Payment is made in full at the time of purchase, by card through the Stripe payment platform. The Fundación does not receive or store your full card details.
  • At San Gervasio, the price includes the INAH (National Institute of Anthropology and History) entrance fee.

2. Voucher and entry

  • Once your payment is confirmed you will receive a digital voucher by email with a unique booking number and QR code.
  • The voucher is valid only on the visit date you chose, during the park's entry hours.
  • Show your voucher (on your phone or printed) at the park ticket office, where it is validated and exchanged for the ticket of the day. Each admission can be used once.
  • The ticket office may ask for ID to confirm the age for child or infant rates. If the rate does not apply, the difference must be paid at the ticket office.
  • If you did not receive your voucher, check your spam folder or email reservas@cozumelparks.org.

3. Final sale: changes, cancellations and refunds

  • All sales are final. Date changes, cancellations and refunds are not available, except as set out in section 4.
  • If you do not show up on your visit date, the voucher expires that day with no refund.
  • Admissions in a purchase that are not used on the visit date expire with no refund.

4. Park closures

If the park does not open or closes on your visit date because of bad weather, port closure, hurricane, an order from the authorities or closure of the archaeological site by INAH, and your voucher has not been redeemed, you may choose a free date change or a full refund. Request it at reservas@cozumelparks.org within 30 calendar days after your visit date, including your booking number. Refunds go back to the original payment method, in Mexican pesos.

If you have already entered and the park closes early, no refund applies.

5. Conduct and park rules

During your visit you must follow each park's rules and staff instructions. The Fundación may deny entry to, or remove from the park, anyone who does not comply, with no refund.

6. Billing questions and chargebacks

If there is a problem with your charge, please contact us before opening a dispute with your bank: it is faster. While a dispute is open, the voucher cannot be redeemed.

7. Contact

reservas@cozumelparks.org · Please include your booking number, the buyer's name and the email used for the purchase.

8. Governing law

These terms are governed by the laws of Mexico. If you are not satisfied with our answer, you may contact Mexico's Federal Consumer Protection Agency (PROFECO).

Last updated: October 21, 2026.

Some experiences can’t be told… they must be lived.